Reference

Legal Policies That Protect Your Account

We keep our legal framework straightforward so you know exactly how your data and account are managed. Everything here applies to your interactions through DANA, OVO, or GoPay wallets and covers data retention, cookies, and dispute paths available where local law permits.

Data TransparencyCookie DisclosureAccount RightsDispute PathwaysRegional Compliance
mpo189 Legal Policies That Protect Your Account
LEGAL CONTACT PATHS

Reach Us About Policy Questions

Have a question about how we handle your data, how cookies work on your device, or how to exercise your legal rights? Our support team handles policy enquiries through the same channels you use for account help. You do not need a separate process — just tell us your question relates to legal or data matters.

Live Chat Open live chat from any page on mpo189 and let the agent know your question is about legal policy. They will route you to the right resource or escalate your enquiry within one session.
Email Channel Send a written request if you need a formal record — useful for data deletion requests, correction of personal details, or dispute documentation. We respond to legal-category emails with priority handling and keep a copy for your records.
Account Notification Policy updates and legal notices are delivered directly to your registered contact. Check notifications in your account dashboard. If we change anything that affects your rights or data handling, you will see a banner before it takes effect.
DATA AND SECURITY PRACTICES

How We Handle Your Information

We built our data practices around what you actually need: clear answers on what we collect, why, and how long we keep it. Every process below reflects how your account operates day to day — from a DANA deposit clearing to a withdrawal verification step. No abstract promises, just the mechanics.

Data Collection Scope We collect your name, email, phone number, and payment wallet identifiers when you open an account. Transaction records from DANA, OVO, or GoPay are stored to reconcile deposits and withdrawals. We do not request information beyond what is needed for identity verification and payment processing.
Cookie Usage Session cookies keep you logged in across pages. Preference cookies remember your language and layout settings on mobile or desktop. Analytics cookies help us understand which sections load slowly on your device. You can clear cookies in your browser settings at any time without losing account data.
Account Security Your password is stored in hashed form — we cannot read it. Login attempts from unrecognised devices trigger a verification step sent to your registered phone or email. If you suspect unauthorised access, lock your account instantly through live chat and we reset credentials within that session.
Data Retention Period We keep active account data for as long as your account remains open. After you request closure, personal identifiers are anonymised within the timeframe required by applicable law. Transaction logs may be retained longer where regulation demands it, but they are not linked back to your identity.
Your Right to Request Changes You can ask us to correct, export, or delete your personal data. Send a request through live chat or email, include your account identifier, and specify what you need changed. We process correction requests within a few business days and confirm completion via your registered contact method.
Third-Party Sharing Policy We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only the transaction details needed to move funds. If a lawful authority requests records under proper legal process, we disclose the minimum required and notify you where legally permitted to do so.

Common Legal and Data Questions

Below are the questions our support team receives most often about legal matters, data rights, and cookie handling. If your specific situation is not covered, reach out through live chat for a direct answer.

We collect your full name, email address, phone number, and the wallet identifier you use — whether that is DANA, OVO, or GoPay. This information verifies your identity and processes transactions. We do not ask for data unrelated to account operation.

Yes. Contact our support team through live chat or email and request data deletion. We will anonymise your personal identifiers after confirming your identity. Some transaction records may be retained where local regulation requires, but they will no longer be linked to you.

Cookies maintain your login session and remember preferences like layout and language. Without them, you would need to log in every time you switch pages. You can clear cookies from your browser at any point — your account data remains safe on our servers regardless.

We do not sell or share your data with unrelated parties. Payment providers such as DANA, OVO, and GoPay only receive transaction-specific details to process your deposits or withdrawals. No marketing data is passed to external advertisers.

Once you request closure, we anonymise personal identifiers within the period allowed by applicable law. Your transaction history may stay on file in anonymised form if regulation requires it, but it cannot be traced back to your name or contact details.

We send a notification to your registered contact — email or phone — before any material policy change takes effect. A banner will also appear in your account dashboard so you can review what is different and decide whether to continue under the updated terms.

Access depends on local law and is available where local law permits. We do not make claims about universal coverage. If you can complete registration and verification, your region is currently supported. Should that change, we will notify you through your registered contact.

Start with our live chat and reference the transaction ID visible in your account history. If the dispute cannot be resolved there, we escalate it internally and provide you with a written summary. Our terms of service outline further escalation paths if needed.

Passwords are stored in hashed form so no one — including our team — can read them. Unrecognised device logins require a verification code sent to your phone or email. You can lock your account instantly via live chat if something looks wrong.

Yes. Request a data export through live chat or email with your account identifier. We compile the information associated with your profile — personal details, transaction logs, preference settings — and deliver it to your registered email within a few business days.